Please review our refund and cancellation terms before booking or purchasing an NSD service.
NSD Services provides independent diamond verification, authentication, measurement, transaction-support and related services.
Because many NSD services involve appointment scheduling, physical visits, verification activity and operational preparation, refund eligibility depends on the stage of the service at the time a cancellation or refund request is received.
Submitting a booking request through the NSD website does not automatically constitute a confirmed appointment or completed payment.
A booking is considered confirmed only after NSD provides confirmation through an appropriate communication channel and, where applicable, the required payment has been received.
If a client cancels a request before NSD has confirmed the appointment or before service preparation has commenced, any eligible amount paid may be considered for refund, subject to applicable processing charges and the specific booking terms.
Once an appointment has been confirmed, NSD may allocate personnel, time, travel arrangements and other operational resources to the booking.
Cancellation after confirmation may therefore be subject to cancellation or administrative charges.
The applicable cancellation terms may be communicated to the client at the time of booking.
A service may be treated as utilised or partially utilised where an NSD representative has travelled to or reached the agreed verification location and the client, seller or required diamond is unavailable.
This may include situations where:
Once an NSD verification or other booked service has been completed, the service fee is generally non-refundable.
A client may not request a refund solely because the verification result does not meet the client's expectations or because the client subsequently decides not to proceed with the underlying diamond transaction.
NSD provides independent verification and authentication support. A verification result may identify discrepancies, quality concerns, documentation issues or other findings.
The discovery of an issue with a diamond or transaction does not by itself create an entitlement to a refund of the NSD service fee where the contracted verification service has been properly performed.
NSD's service fee relates to the verification service performed and is separate from the commercial value or outcome of the underlying diamond transaction.
Where a booking involves an NSD representative travelling to a seller's or client's location, travel and operational arrangements may begin before the actual verification.
If a client or seller cancels, becomes unavailable or prevents the service from being performed after travel arrangements have commenced, applicable travel, administrative or service charges may apply.
Add-on services such as measurement support, pattern analysis, parcel verification, billing support or other optional services may have separate charges.
Once an add-on service has been performed, its applicable fee is generally non-refundable.
If an add-on has not yet been performed, refund eligibility may be assessed depending on the circumstances and any applicable booking terms.
Where NSD offers subscription plans, the subscription provides access to the applicable service allowance, transaction-value limit and validity period described for that plan.
Subscription refunds, cancellations and unused service balances will be handled according to the specific subscription terms communicated at the time of purchase.
Unused services do not automatically represent cash value and may not be transferable unless expressly agreed in writing.
If a client believes that a payment has been duplicated or incorrectly charged, the client should contact NSD promptly with the relevant transaction details.
After verification, any confirmed duplicate or erroneous payment may be processed for refund through the applicable payment channel.
If a payment is shown as deducted from the client's account but NSD does not receive or confirm the payment, the client should contact the applicable bank or payment provider and provide the transaction reference to NSD.
NSD will reasonably assist in verifying the payment status.
To request a refund, please contact NSD using the official contact details provided below.
The refund request should include:
Each refund request may be reviewed based on the applicable booking, service, subscription and payment terms.
NSD may request additional information or documentation before making a decision.
Where a refund is approved, the amount will normally be returned through the original payment method where reasonably possible.
Approved refunds are generally processed within a reasonable business period after approval.
The actual time taken for the amount to appear in the client's account may depend on the bank, payment provider or financial institution used for the original payment.
Subject to applicable law, refunds may generally not be available where:
Where payments involve banks, payment gateways, courier companies, logistics providers or other third parties, their applicable fees, processing times and refund procedures may also apply.
NSD is not responsible for delays caused solely by a third-party payment provider or financial institution.
NSD may update this Refund Policy from time to time to reflect changes in our services, pricing, operational practices or applicable legal requirements.
The latest version will be published on this page together with the applicable "Last Updated" date.
For refund, cancellation or payment-related questions, please contact NSD Services.